E-Z-GO CSI Program
Manage Your CSI Score
- Educate your customers about CSI; let them know their feedback is important and encourage them to complete their surveys
- Make this a part of the sales closing process and affect your CSI score before a survey is submitted!
If you are not getting these emails, please reach out to your DSM to list you as the CSI Contact at your dealership.
Upcoming Survey Notifications
Dealer contacts receive emails when a customer is getting a survey soon, this is your opportunity to reach out and encourage them to provide feedback and fill out the survey.
PROBLEM: Your best customers and closest friends are often the people who are least likely to return completed surveys because they simply assume you already know they’re happy. Phone follow-up with every customer, especially the best ones
Hot Alert
Dealers will receive Hot Alerts if a returned survey indicates a low satisfaction level with some aspect of the sales or service experience. Thank customers for feedback, resolve issues, connect with manufacturer to resend customer survey!
Completed Survey Notification
Your opportunity to thank the customer for filling out the survey.
Perfect Score Alert
Your opportunity to thank the customer for filling out the survey and scoring your dealership highly.
If you need additional users set up, or have general inquiries or feedback, you can contact us:
By Phone: 888-204-8209
By Email: dealerops@rollick.io
Excel at the Customer's First Sales and Service Experience
Make it a memorable experience in a positive way:
- Courteous treatment
- Fix it right the first time (has a huge impact on loyalty and retention)
- Detailed delivery
- Follow-up
CSI (Customer Satisfaction Index). This is a program that utilizes surveys to measure post-purchase satisfaction with a brand’s products and purchase experience.
After warranty registrations are received the program schedules two surveys, one soon after purchase and the second 300 days after purchase. This allows insight into not only the buying process but also the longevity of their satisfaction with the cart.
The information gathered from these surveys can be used to improve the quality of products, develop support programs, tracks trends, and monitors customer satisfaction efforts. This all leads to increased brand awareness and approval.
There are two types of surveys we send: Initial Survey and Follow-Up Survey.
- Initial survey is sent 30 days from purchase date
- Survey Invite Email – 30 days from purchase date
- Survey Reminder Email – 35 days from purchase date
- Final Mailed Invite – 42 days from purchase date
- Follow Up survey is sent 300 days from purchase date
- Survey Invite Email – 300 days from purchase date
- Survey Reminder Email – 305 days from purchase date
- Final Mailed Invite – 312 days from purchase date
